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What happens when you import a ticket assigned to an active Zendesk agent in the "FROM" system but is an inactive Zendesk agent in the "TO" system? Will this work okay?


Answer

In order to properly assign record ownership, please ensure that all of your agents are active in the destination instance during the migration process.
4654eb2054dbc69e4f8a6fec3b31ed60 Answered by Ashley Milne about 3 years ago