How to Update Ticket Fields in Zendesk from a CSV

Published 02 July 2019


Update fields on existing Zendesk tickets using CSV import from Import2. Use this to bulk update data like ticket status, priority or even custom fields.

1. Connect your Zendesk account

2. Upload your CSV containing ticket data to be updated

3. Map the fields you wish to update

4. Start the import and see the updates right inside of Zendesk

Business Data Glossary
We know that talking about data could be confusing. Here is a list of terms for you to get up to speed. Learn more
The Complete Introduction to CSV
A straightforward and practical exploration of all things CSV, from how to create and open files, converting CSV from other formats and troubleshooting common issues. Learn more
Import your data into any business App
Take your data from CSV file to upload into your apps. Or, opt to take data directly from one app and copy it into another. Learn more