How to Update Ticket Fields in Zendesk from a CSV

Published 02 July 2019

Description

Update fields on existing Zendesk tickets using CSV import from Import2. Use this to bulk update data like ticket status, priority or even custom fields.

1. Connect your Zendesk account

2. Upload your CSV containing ticket data to be updated

3. Map the fields you wish to update

4. Start the import and see the updates right inside of Zendesk

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