How to Update Ticket Fields in Zendesk from a CSV

Published 02 July 2019


Update fields on existing Zendesk tickets using CSV import from Import2 Wizard. Use this to bulk update data like ticket status, priority or even custom fields.

1. Connect your Zendesk account

2. Upload your CSV containing ticket data to be updated

3. Map the fields you wish to update

4. Start the import and see the updates right inside of Zendesk

Automate your data import tasks
Use Auto-import to perform regular data uploads into your business apps. Learn more
Your familiar CSV import, but better
Import2 Wizard helps you bring the data you want into the tools you use - whether it be contacts, accounts, deals, tickets, customers, emails, tasks, notes and more. Learn more
Business Data Glossary
We know that talking about data could be confusing. Here is a list of terms for you to get up to speed. Learn more