Move your full activity history data into Freshdesk. Preserve all of your legacy data from old helpdesk.

Please select your original helpdesk
Why 1-click data migration?
Instant Import
Automatically download all organizations, customers and tickets from your existing helpdesk and import them into Freshdesk. Save weeks of your business time. No special knowledge is needed.
5x Faster at 10% the Cost
With us you can move a hundred of organizations with a subset of associated customers, tickets and objects for free, including all standard fields.
Money Back Guarantee
You can count on Import2 quality and reliability. Don't like import results for any reason? We'll refund your fee and clean all imported records. No questions asked.
How it works
You fill in the form and initiate sample import. We will import up to a 100 random tickets and their associated organizations and customers from your source helpdesk, so you can see how your own data will look in Freshdesk. We will also run a record count of your database, so you can check the price that works for your data migration.
Learn more about sample migration
Review Results
You review the sample data we imported for you right inside of Freshdesk. Let us know if you need to add or change mappings, apply filters, or any other specific requirements for your data migration. Contact us and we'll be happy to work through every detail with you. If you're happy with the sample results with no alterations - just proceed to the next step!
Schedule Your
Full Migration
Once we've got all your migration specifics, you purchase the full migration and let us know when you're ready to start.
The migration process is transparent and you can monitor the progress on your import page at any time until it's complete.
Export data from your old helpdesk tool
Trusted by 50,000+ customers since 2011
Rebecca Ruby Higman
Marketing Director, Soyring Consulting
The customer service experience our team had with our migration was truly stellar. Their attention to detail, commitment to getting everything just the way we wanted, and patience during a lot of back-and-forth communications were all fantastic. The end result is an accurate new database and a very pleased customer.
Todd Ferrante
Vice President, Pazien
Import2 made a potentially cumbersome and difficult process streamlined and simple. The technology is clearly top notch, but what made this a really easy transition was the incredibly helpful service people who were quick to respond and very knowledgable.
Andrew Humphries
Founder and CEO, AgriTrack
We used Import2 to transfer our 1200 contacts, thousands of calls, notes, deals and more, and it couldn't have been easier. Give their sample import a test, and if you're happy with the results like we were - it's just one payment and a couple of hours later your data is there waiting for you in the new CRM. Don't even think about trying CSV's, it's not worth the effort!
Predictable results and predictable price.
  • For databases with less than 10,000 tickets
  • Up to 5 custom mappings
Start Free Sample Item
  • For databases with less than 50,000 tickets
  • Up to 20 custom mappings
Start Free Sample Item
  • For databases with less than 100,000 tickets
  • Up to 50 custom mappings
Start Free Trial