We learned how different, and often conflicting, the data structures of various vendors are. We had to build a complex solution, then we could automatically move data between popular CRMs, help desks, marketing automation and other apps that businesses use every day. We could complete a data migration project of any size and customization.
However, 10,000 customers later, it was obvious that many turned to our services because they were completely overwhelmed by the chaos of having business data spread out over multiple apps. For many, it was difficult to even know how to approach or understand the problem. Some vendors made it nearly impossible for customers to download data out of their apps or had minimally designed import tools. Many did not need a full-scale migration, or they were in need of solutions beyond just a one-time migration. Some asked for a simple way to update existing data or whether we could help to import or export data on schedule. And most importantly, the majority of customers wanted to do the job themselves.
So, we created Import2 Wizard. We built it on certain beliefs:
- Data is your important business asset
- You should not face barriers or limits to work with your own data
- Data belongs to a you, it is not owned by a vendor
- Your data tools should be simple for anyone to use
- Moving data should cost less than your time