How to Set up a Regular Import of Tickets into Zendesk

Published 01 March 2019

Description

Setup an automated import of ticket data into Zendesk with Import2. Setup the import once, and email files with new ticket data as often as you need.

1. Connect your Zendesk account

2. Setup the import template, including the field mappings and the email where you will be sending the files from

3. When you have new data, email your CSV file(s) to the Import2 email address provided during setup

4. See the tickets appear in Zendesk

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